Alternative dispute resolution or adr is a process in which a neutral third party a mediator or arbitrator helps parties who are embroiled in a dispute come to an agreement. Alternative dispute resolution is now widely used in the uk across many sectors in the communications energy finance and legal sectors it is compulsory for traders to signpost to approved adr schemes when they are unable to resolve disputes with consumers in the aviation sector there is a quasi compulsory adr landscape where airlines have an obligation to signpost to either an approved . Resolving disputes think about your options this justice canada pamphlet describes options for solving a legal problem that do not involve going to court it explains negotiation mediation and arbitration mandatory mediation program this section of the ministry of the attorney general website describes the new mandatory mediation program. Alternative dispute resolution refers to any methods used to resolve a dispute between parties without resorting to litigation alternative dispute resolution adr may make use of a third party such as a mediator but it is not required
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